Refund policy

At Sukoon Candles, we prioritize quality and ensure every candle is meticulously inspected before it leaves our workshop. Due to the handcrafted nature of our products, returns and exchanges are not accepted once an order is shipped.

However, we understand accidents can happen during transit. Should your Sukoon Candle arrive damaged, we'll gladly send a replacement within seven (7) days of receiving your package. To claim a replacement, simply email us at info@sukooncandles.com with a clear photograph of the damage and a copy of your packing slip.

Unprocessed Orders:

If you wish to cancel your order before it ships, we're happy to accommodate your request! You can cancel unprocessed orders anytime and receive a full refund.

Questions?

For any inquiries regarding returns, refunds, or order cancellations, feel free to reach out to our friendly team at info@sukooncandles.com.